Refund Policy

At One Piece Cake, customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help. Please review our return and refund policy below before requesting a return.

Your Right to Return

You may request a return within 30 days of receiving your order.

After this 30-day period, returns can only be accepted if the product is defective, damaged during transit, or you received the wrong item.

Return Eligibility

To qualify for a return:

• The product must be unused and in the same condition in which it was delivered.

• It must be returned in its original packaging, including all accessories and documentation, if applicable.

• You must contact us and receive return authorization before shipping the item back.

Returns that do not meet these conditions may be declined and returned to the sender.

Items That Cannot Be Returned

We cannot accept returns for:

• Products returned without prior authorization.

• Used products or items showing signs of wear, damage, or misuse.

• Products damaged after delivery due to improper handling by the customer.

• Items returned without their original packaging or missing components.

• Return requests submitted more than 30 days after delivery, unless the item is defective or incorrect.

How to Request a Return

To begin a return, please email contact@onepiece-cake.shop with:

• Your order number.

• The product(s) you wish to return.

• The reason for your return request.

Our customer support team will respond within 24 hours, Monday through Friday, with detailed return instructions and the appropriate return address.

Please do not send any item back without receiving return authorization, as unauthorized returns may not be processed.

Return Shipping Costs

Standard Returns (Change of Mind)

If you're returning a product because you've changed your mind or ordered the wrong item:

• Return shipping costs are your responsibility.

• After inspection, you may receive a refund, exchange, or store credit, depending on the circumstances.

• We recommend using a tracked shipping service, as One Piece Cake cannot be responsible for return packages lost or damaged during transit.

Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or you receive the wrong product:

• Contact us within 14 days of delivery.

• Include your order number along with clear photos of both the product and its packaging.

• If a return is required, we will provide a prepaid return shipping label.

• Once verified, we'll offer either a replacement or a full refund at no additional cost.

Exchanges

We accept exchanges for eligible products within 30 days of delivery, provided the returned item satisfies all return eligibility requirements.

Refunds

After we receive and inspect your returned item, we'll notify you of the outcome by email.

If your return is approved:

• Your refund will be issued within 7 business days.

• Refunds are sent to the original payment method used for the purchase.

• Depending on your bank or payment provider, it may take an additional 3–5 business days before the funds appear in your account.

Original shipping charges are non-refundable unless the return is the result of our mistake or the item is defective, damaged, or incorrect.

Late or Missing Refunds

If you haven't received your refund after 7 business days from our approval email:

1. Check your bank account again.

2. Contact your bank or card issuer, as processing times may vary.

3. If the refund is still missing, contact us at contact@onepiece-cake.shop, and we'll investigate the matter promptly.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us.

Email: contact@onepiece-cake.shop

Phone: +1 (818) 724-7795

Website: onepiece-cake.shop

Address: One Piece Cake, California Secretary of State, 1500 11th Street, Sacramento, CA 95814, United States

Customer Support: We respond within 24 hours, Monday through Friday.