Where do you ship?

We currently ship to all 50 U.S. states. At this time, we do not offer international shipping.

How much does shipping cost?

Shipping is free on every order. There are no hidden fees or minimum purchase requirements—the total displayed at checkout is exactly what you pay.

How long does delivery take?

Orders are typically prepared and dispatched within 1–2 business days after payment has been confirmed. Once shipped, USPS Priority Mail usually delivers within 3–5 business days, so most customers receive their orders within 5–7 business days from the date of purchase.

What is your order cut-off time?

Orders placed before 5:00 PM MST, Monday through Friday, are generally processed the same business day. Orders received after the cut-off time, on weekends, or on U.S. Federal Holidays will be processed on the next business day.

Which shipping carrier do you use?

We ship all orders using USPS Priority Mail. As soon as your package is dispatched, you'll receive a tracking number by email.

How can I track my order?

After your order has been shipped, we'll send you a confirmation email containing your tracking information. You can also track your shipment through the tracking page on our website.

If you haven't received the email, please check your spam or junk folder before contacting our support team.

My order hasn't arrived. What should I do?

If your package has not arrived within 7 business days after receiving your shipping confirmation, please contact us at contact@onepiece-cake.shop. We'll investigate the shipment and work with the carrier to resolve the issue as quickly as possible.

Do you ship to PO Boxes?

Yes. USPS Priority Mail delivers to PO Box addresses without any problem.

I entered the wrong shipping address. Can I change it?

Please review your shipping address carefully before placing your order. Once an order has been handed to the carrier, we cannot redirect or modify the delivery address. One Piece Cake is not responsible for delays or lost packages resulting from incorrect address information provided during checkout.

Returns & Refunds

What is your return policy?

You may request a return within 30 days of receiving your order. Returned items must be unused, in their original condition, and include the original packaging.

Please contact us before sending any item back, as unauthorized returns may experience processing delays.

How do I request a return?

Simply email contact@onepiece-cake.shop with your order number, the item you'd like to return, and the reason for your request. Our customer support team will respond within 24 hours (Monday–Friday) with the next steps.

Who pays for return shipping?

If you receive an incorrect, defective, or damaged item, we will cover all return shipping costs and provide a prepaid return label.

If you're returning an item because you changed your mind or ordered the wrong product, the return shipping cost is your responsibility. We recommend using a trackable shipping service. Depending on the situation, we may also offer a store credit or exchange.

My item arrived damaged. What should I do?

Please contact us within 14 days of delivery at contact@onepiece-cake.shop. Include your order number, a description of the issue, and clear photos of both the product and its packaging. We'll arrange a replacement or full refund at no additional cost.

When will I receive my refund?

Once we receive and inspect your returned item, we'll notify you by email. Approved refunds are typically issued within 7 business days to your original payment method.

Please note that your bank or payment provider may require an additional 3–5 business days to complete the transaction.

I haven't received my refund yet.

Please check your bank account first, then contact your bank or card provider, as processing times may vary.

If you've already done this and still haven't received your refund, contact us at contact@onepiece-cake.shop, and we'll be happy to assist you.

Payments

Which payment methods do you accept?

We accept:

• Visa

• Mastercard

• American Express

• Discover

• Diners Club

• Apple Pay

• Google Pay

• Shop Pay

• PayPal

Is my payment secure?

Yes. Our store is powered by Shopify, which uses SSL encryption and complies with PCI DSS security standards. Your complete payment information is never stored on our servers.

When will I be charged?

Payment is collected when your order is placed. Orders are only processed after payment has been successfully authorized.

My payment was declined. What should I do?

Please verify that your billing address matches the information on file with your bank and confirm that your payment details are correct.

If the issue continues, contact your bank or card issuer. You may also try another payment method or reach out to us at contact@onepiece-cake.shop for assistance.

Contact

How can I contact you?

If you have any questions that aren't answered here, we're always happy to help.

Email: contact@onepiece-cake.shop

Phone: +1 (818) 724-7795

Website: onepiece-cake.shop

Address: One Piece Cake, California Secretary of State, 1500 11th Street, Sacramento, CA 95814, United States

Customer Support Hours: We reply within 24 hours, Monday through Friday.